Returns & refunds

1. Return Period:

Returns are accepted within 30 days of receiving your order.

2. Products Eligible for Return:

AIACURLS products must be in their original packaging, unused, and in perfect condition to be eligible for return.

3. Return Procedure:

Contact our customer service at [email address] to obtain a return authorization number. Carefully pack the products with the return authorization number clearly indicated on the outside of the package.

4. Return Fees:

Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part.

5. Refund:

Refunds will be processed within 14 days of receiving and inspecting the returned products.

6. Defective or Damaged Products:

In the event of a defective or damaged product, please contact us immediately to arrange a replacement or refund.

7. Order Cancellation:

Order cancellations can be made before shipment. Please contact us promptly to request a cancellation.

8. Return Exceptions:

Certain products, such as promotional items, may not be eligible for return. We are committed to ensuring your satisfaction with our hair products. If you have any questions, please do not hesitate to contact us.