Question 1

What is the mission of AIA Curls?

Accepted Answer

Our mission is to highlight natural beauty and to encourage you to enhance and take long-term care of your naturally wavy, curly, and coily hair using effective, high-quality products. At AIACurls, we promote acceptance, self-love, femininity, and self-confidence.

Question 2

Who founded AIACurls?

Accepted Answer

AIACurls is a young brand created by Laial Darwich, an influential content creator who has been sharing curly hair care tips for years. Her videos have garnered nearly 2.9 million likes on TikTok, making her an iconic figure in the curly hair movement.

Question 3

What hair types are AIACurls products designed for?

Accepted Answer

Our products are specially formulated for wavy and curly hair with low to medium porosity. Our healthy, high-performance, and lightweight formulas respect every curl type and celebrate the diversity of hair textures.

Question 4

What are AIACurls' commitments?

Accepted Answer

Our commitments are multiple: natural ingredients carefully selected for their effectiveness, respect for the integrity of hair with formulas that preserve its health, total transparency in our communication, and the celebration of curly hair and diversity.

Question 5

What products do you offer in your range?

Accepted Answer

Our range currently consists of three essential products for curly hair: AIACurls Leave-In Cream (200 ml) for hydration and nourishment, AIACurls Styling Mousse (150 ml) for volume and definition, and AIACurls Styling Jelly (200 ml) for definition, hold, and shine. All our products have a sweet, floral fragrance with notes of amber, vanilla, and jasmine.

Question 6

What are the key ingredients used in your products?

Accepted Answer

Our products contain carefully selected ingredients such as hibiscus (strengthens and protects), 3-flower vinegar (shine and suppleness), cocoa and shea butter (nourishment and protection), hyaluronic acid (intense hydration), sweet almond (shine and softness), chia (curl definition), aloe vera (deep hydration), and flax (definition and moisture retention).

Question 7

Are your products vegan and cruelty-free?

Accepted Answer

Yes, all our products are 100% vegan and cruelty-free. We are committed to ethical and responsible beauty.

Question 8

What ingredients do you avoid in your formulations?

Accepted Answer

Our products are formulated without parabens, sulfates, or alcohols. We prioritize natural ingredients that respect the health of your hair and scalp.

Question 9

Are AIACurls products suitable for all curly hair types?

Accepted Answer

Our products are specially formulated for wavy and curly hair with low to medium porosity. They are ideal for curl types 2A to 3C. If you have very kinky or high porosity hair, our products can be used but may require an adjustment to your routine.

Question 10

Do your products contain fragrances?

Accepted Answer

Yes, our products have a sweet, floral scent with notes of amber, vanilla, and jasmine. We created this signature scent to make your hair care routine even more enjoyable.

Question 11

Do you offer travel sizes of your products?

Accepted Answer

We don't currently offer travel sizes of our products, but we're actively working on it. Travel sizes of our range will soon be available to make your travels easier. Follow us on Instagram @aiacurls to be notified as soon as they're available.

Question 12

How can I take your products when traveling?

Accepted Answer

While we wait for the upcoming launch of our travel sizes, you can transfer our products into reusable travel bottles. Our formulas are compatible with most travel containers available on the market. Just make sure the containers are tightly closed to prevent leaks during transport.

Question 13

What are the sizes of your products?

Accepted Answer

Our current range consists of three standard-sized products: AIACurls Leave-In Cream (200 ml), AIACurls Styling Mousse (150 ml), and AIACurls Styling Jelly (200 ml). Travel sizes will soon be available to complement our offering.

Question 14

How to use AIACurls Leave-In Cream?

Accepted Answer

Apply the Leave-In Cream to damp hair. Use a small amount or more, depending on the thickness and length of your hair. Distribute evenly through the lengths and ends with your fingers or a brush for better absorption. This is the first step in your AIACurls routine.

Question 15

How to use AIACurls Styling Mousse?

Accepted Answer

After applying the Leave-In Cream, use the Styling Mousse. Take a hazelnut-sized amount or more, depending on the density of your hair. Distribute the mousse through the lengths and ends with your fingers, then scrunch your hair upwards to create curls and give them bounce.

Question 16

How to use AIACurls Styling Jelly?

Accepted Answer

As a final step, apply AIACurls Styling Jelly. Use a small amount or more, depending on the thickness and length of your hair. Apply to the lengths and ends, then scrunch your curls upwards to help shape and define them for long-lasting hold.

Question 17

What is the recommended complete routine with AIACurls products?

Accepted Answer

Our recommended routine includes 5 steps: 1) Apply the Leave-In Cream to damp hair, 2) Add the Styling Mousse and scrunch your curls, 3) Set with the Styling Jelly, 4) Remove excess water and product with a cotton or microfiber towel, 5) Dry your hair with a diffuser for more volume or air dry for a natural look. Optionally, you can reapply a small amount of jelly to extend the hold.

Question 18

How much product should I use?

Accepted Answer

The amount depends on the length, thickness, and density of your hair. Generally, start with a small amount of each product and adjust as needed. Longer, thicker, or denser hair may require more product.

Question 19

Which countries do you deliver to?

Accepted Answer

We currently deliver to France, Germany, Switzerland, Austria, Belgium, Spain, Italy, Luxembourg, Malta, Martinique, Reunion, and French Guiana. We plan to expand our delivery service to other countries soon.

Question 20

What are the delivery times?

Accepted Answer

Delivery times vary depending on your location. Generally, please allow 2-5 business days depending on the delivery method for mainland France and 2-10 business days for the other European countries we serve.

Question 21

Can I track my order?

Accepted Answer

Yes, you will receive an email with a tracking number as soon as your order ships. This number will allow you to track your package until it is delivered.

Question 22

What is your return time?

Accepted Answer

Returns are accepted within 30 days of receiving your order. Products must be in their original packaging, unused, and in perfect condition to be eligible for return.

Question 23

How do I make a return?

Accepted Answer

To make a return, please contact our customer service at contact@aiacurls.com to obtain a return authorization number. Carefully package the products with the authorization number clearly marked on the outside of the package. Return shipping costs are the customer's responsibility, except in cases of defective products or our error.

Question 24

When will I receive my refund?

Accepted Answer

Refunds will be issued within 14 days of receipt and inspection of returned products. The refund will be credited to the payment method used for the original purchase.

Question 25

What should I do if I receive a defective or damaged product?

Accepted Answer

If your product is defective or damaged, please contact us immediately at contact@aiacurls.com and include photos of the affected product. We will arrange a replacement or refund as soon as possible.

Question 26

How can I cancel my order?

Accepted Answer

Order cancellations can be made before shipment. Contact us promptly at contact@aiacurls.com to request a cancellation. Once your order has shipped, you will need to follow the standard return procedure.

Question 27

Are all products eligible for return?

Accepted Answer

Some products, such as sale items, may not be eligible for returns. Specific conditions are indicated at the time of purchase. If you have any questions, please do not hesitate to contact our customer service.

Question 28

What payment methods do you accept?

Accepted Answer

We accept several payment methods for your convenience: PayPal, Apple Pay, as well as Visa, Mastercard, and American Express credit cards. Please note that we do not accept bank transfers. All payment methods are available in all countries we ship to, with no minimum purchase amount.

Question 29

How to contact customer service?

Accepted Answer

You can contact our customer service by email at contact@aiacurls.com or via our Instagram account @aiacurls. We strive to respond to all inquiries within 48 business hours.

Question 30

Do you offer samples of your products?

Accepted Answer

We occasionally offer samples during special promotions or for certain orders. Follow us on Instagram @aiacurls to be notified of these offers.

Question 31

Where can I find tutorials on how to use your products?

Accepted Answer

You can find tutorials and usage tips on our Instagram account @aiacurls and on our website. Our founder, Laial Darwich, regularly shares videos and tips on how to get the most out of our products.

Question 32

What payment methods do you accept?

Accepted Answer

We accept several payment methods for your convenience: PayPal, Apple Pay, as well as Visa, Mastercard, and American Express credit cards. All payment methods are available in all countries we ship to, with no minimum purchase required.

Question 33

Do you accept bank transfers?

Accepted Answer

No, we do not accept bank transfers as a payment method. To complete your purchase, please use one of the following options: PayPal, Apple Pay, or credit cards (Visa, Mastercard, American Express). These payment methods offer a secure and immediate transaction, allowing you to receive your order confirmation promptly.

Question 34

When will my credit card be charged?

Accepted Answer

Your credit card will be charged immediately after your order is confirmed. The total amount will appear on your bank statement under the name AIACurls. If you have any questions regarding a transaction, please contact our customer service at contact@aiacurls.com.

Question 35

Are payments on your site secure?

Accepted Answer

Yes, all payments made on our site are completely secure. We use the latest encryption technologies and adhere to the highest security standards to protect your personal and banking information. You can shop with confidence at aiacurls.com.

Question 36

Can I use multiple payment methods for one order?

Accepted Answer

No, each order must be paid for with a single payment method. It is not possible to combine different payment methods to pay for an order. If you wish to change your payment method, you will need to cancel your current cart and create a new order.

Question 37

How does your subscription service work?

Accepted Answer

We offer a flexible subscription service that allows you to receive your favorite AIACurls products regularly with a 10% discount. When purchasing, simply select the "Subscription" option and choose the frequency that suits you: every 1, 2, or 3 months. Your card will be automatically charged for each shipment, and you can modify or cancel your subscription at any time from your customer account.

Question 38

What are the benefits of the AIACurls subscription?

Accepted Answer

The AIACurls subscription offers several benefits: a 10% discount on each order, regular delivery of your products without having to reorder, and the flexibility to choose your delivery frequency (every 1, 2, or 3 months). This way, you avoid running out of your favorite products while saving money.

Question 39

How can I change or cancel my subscription?

Accepted Answer

To modify or cancel your subscription, log in to your customer account on our website. In the "My Subscriptions" section, you can easily adjust delivery frequency, change products, temporarily pause, or permanently cancel your subscription. These changes can be made at any time, up to 24 hours before your next order is scheduled to be processed.

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